Delivery & Returns

DRY GOOD PRODUCTS

Depending on your order, we will use Royal Mail First Class service or selected Courier to deliver your order.

All orders placed before 1pm (Monday-Thursday) will be dispatched the same day and this is subject to stock availability. Orders placed from 1pm Friday onwards will be dispatched on the next working Monday.

You will receive an email to let you know the order is on its way, once we have completed the dispatch process. You can track the order (if there was tracking number available) via My Account section, and Order History.

LIVE STOCK ORDER

All order containing livestock (shrimp) will be using Royal Mail Special Delivery (Guaranteed Next Working Day by 1pm) or Royal Mail tracked 24hr for smaller Snail and Neo orders.

Please note: for neocaridina cherry shrimp and snail orders, we will be posting using Royal Mail Tracked 24 for small orders (£6.50) Special Delivery by 1pm for larger orders (£12.00)and the postage is calculated at the time of checkout. 

All orders placed before 1:00 pm are shipped the same day unless specific instructions are provided at checkout of your preferred day.

 You'll receive an email from order@shrimpcorner.co.uk with your shipping out day (check your junk box), followed by a second email that your order is being processed . Once shipped an email with tracking information will be sent at the end of the day....so you can watch your little ones on their journey! 

For Saturday delivery, Royal Mail have increased their Special Delivery by 1pm on Saturdays to £19.02 this is their charge. if you would like Saturday delivery place a note on your order at checkout and we will be in touch, where we will send over the additional charge to be paid before despatching. Thankyou

ORDER TYPE

SERVICE WE USE

(Delivery timescale are based on Royal Mail estimates. Actual delivery time may vary)

PRICE

(incl. packaging cost)

UK Order – SMALL packet

(leaves, plants, shrimp foods etc.)

Royal Mail Tracked 48 For or Hermes

(1-3 working days)

£ 4.00

Dry Goods Order – MEDIUM to HEAVY packet

(over 1kg to 2kilo in weight or over 2.5cm in depth), or 2kg to 5kg parcel

Hermes / Royal Mail

(2-3 working days from the drop off time)

£ 5.50 to £10

Live Stock Order (for common type shrimp e.g neocaridina, taiwan bee etc.) – Monday to Thursday post only

Royal Mail Tracked 24

(1-2 working days from dispatch email date)

£ 6.5

Live Stock Order – Monday to Thursday post only

Royal Mail Special Delivery

Next working day (before 1pm)

For Saturday Guarantee Delivery, we will send you an invoice for additional charges incur by Royal Mail £19.02

Please note during Winter weather, there is an additional £1 due to the heat pack may be added

£ 12.00

 FOR ALL ORDERS

All orders placed before 1pm (Monday-Thursday) will be dispatched the same day and this is subject to stock availability. Orders placed after Thursday 1pm onwards will be dispatched on the next working day (Monday).

You will receive an email to let you know the order is on its way, once we have completed the dispatch process.

For all our International order, we will use Royal Mail, meaning that deliveries are made by your local national postal courier. Please be aware that we will choose the most appropriate option depending on the weight and size of your order, however if you have a certain request, please feel free to send us an email at order@shrimpcorner.co.uk

For large items including anything over 1kilo, please get in touch with us for shipping quote.

ORDER TYPE

SERVICE WE USE

(Time scale is not a guarantee as rely on postal courier also customs clearance process)

PRICE

(incl. packaging cost)

Dry Goods Order -

SMALL packet only.

(leaves, plants,  foods etc.)

Royal Mail International Air Mail

(5-7 working days. Recorded option is available at extra cost provided by Royal Mail)

£ 7.35

Dry Goods Order - INTERNATIONAL

LARGE packet.

(leaves, plants, foods etc.)

Royal Mail International Air Mail

(7-10 working days)

£ 13-£40